Forrester Research & CIC Webinar

Enabling Straight Through Processing: Why the Insurance Industry Needs Electronic Signature Technology

Overview

The insurance industry is turning up the heat on their eBusiness strategies not only to reduce transaction costs but to forge closer relationships with their customers and agents. According to the September 2008 Forrester Research report "North American Insurance IT Spending in 2008," 49% of US insurance companies surveyed indicated that increasing or expanding their online presence and eCommerce capabilities was a critical or high priority for them. This shift to eBusiness is a fundamental change for the industry, since insurance is all about producing documents, whether the paper that document is "printed" on is real or virtual. Technologies like electronic signature figure prominently in successful eBusiness strategies, since they accelerate the quote to revenue process while fostering better customer experiences.

On Wednesday, February 11, 2009, targeted to the Insurance Industry including US carriers, broker/dealers and agents seeking expert, practical advice this one hour webinar provides an overview of the challenges that the insurance industry is encountering in the transition to eBusiness, and how CIC's SignatureOne® Ceremony® solution shortens cycle time while reducing costs associated with paper, transport, and record storage. Topics covered include:

• What's ahead for the US insurance industry in 2009
• Four key factors are driving insurers to move to eBusiness
• How electronic signatures play a key role in the insurance industry's eBusiness strategy

Presenter Biographies

Ellen M. Carney is a Senior Analyst at Forrester and is a frequent speaker at industry events. Ms. Carney is regularly cited in publications such as the Wall Street Journal and Investor's Business Daily. With nearly 20 years experience, she has delivered technical and professional services to clients in a variety of industries and markets, and is recognized for her expertise in the area of IT service business strategy to Global 100 clients in financial services.

Russ Davis, Chief Technology Officer, Communication Intelligence Corporation, oversees industry marketing and technology strategy for the company. With more than 20 years' experience, he is a recognized expert on enterprise solutions for the application and compliance of electronic signatures and frequently presents on these topics. Mr. Davis also represents CIC in industry associations and standards committees related to financial services, insurance and government.